Seller Policy

The Made In Nepal dot com (referred to as TMIN) is a e-commerce marketplace exclusively for Nepali products. You can sell your products both nationally and globally.We want to make sure that you and your buyers have a positive experience on TMIN. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy was published on November 1st, 2020. It will take effect on November 3rd 2020.

  1. Selling Basics
  2. What can be sold on TMIN
  3. What can’t be sold on TMIN
  4. Managing your TMIN shop
  5. Seller Standards
  6. Selling Fees

 

  1. Being a Member of the TMIN Community
  2. Creating and Uploading Content
  3. Privacy and Protecting Personal Information
  4. Communication Standards
  5. Messages
  6. Forums/Teams
  • Communicating Cancellations

 

  1. Feedback, Disputes, and Your Success
  2. Reviews
  3. TMIN’s Case System
  4. Your Seller Account and TMIN’s Terms
  5. Seller Protection

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on TMIN.

  1. What can be sold on TMIN?

TMIN is a unique marketplace exclusively for Nepali products. Buyers come here to purchase items that are exclusively made in Nepal. Everything listed for sale on TMIN must be designed, crafted, produced or custom-made in Nepal.

Handmade items are items that are made and/or designed by you, the seller. Read our full Handmade Policy here.

If you sell handmade items, you agree that:

  1. All handmade items are made or designed by you. If you work with a production partner, you must disclosethat production partner in your relevant listings.
  2. You accurately describe every person involved in the making of an item in your shop in your About section.
  3. You are using your own photographs or video content —not stock photos or photos used by other sellers or sites. If you are selling personalized or custom-made or made-to-order items in the Handmade category, you agree that:

 

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

 

  1. What can’t be sold on TMIN?

Prohibited itemsservices, and items that violate our intellectual property policies are not allowed to be sold on TMIN.

Keep in mind that members may flag listings that appear to violate our policies for TMIN’s review. TMIN may remove any listings that violate our policies. TMIN may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your TMIN statement. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent. Please see this Help article for more information about donating any portion of your sales to charity.

 

  1. Managing your TMIN Shop

Your shop represents you and your business to the TMIN community. It’s important that you, your items and your shop are honestly and accurately represented.

 

By selling on TMIN, you agree that you will:

  1. Provide honest, accurate information in your about section.
  2. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by TMIN’s policies, including our Anti-Discrimination policy.
  3. Accurately represent your items in listingsand listing photos.
  4. Respect the intellectual propertyof others. If you feel someone has violated your intellectual property rights, you can report it to TMIN.
  5. Not engage in fee avoidance.

 

  1. Seller Standards 

By listing a product for sale on TMIN you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. TMIN assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. TMIN may reach out to you if your shop fails to meet TMIN’s Seller Service Level Standards. Read more here.

By selling on TMIN, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help

 

  1. Selling Fees

Sellers will be charged a certain commission for using some of TMIN’s services. There are fees associated with listing, selling, advertising, and certain other TMIN products and features.

Selling your products via TMIN incurs a commission of 15% if you are to provide us the pictures of your products and 20% if TMIN is to assist in taking the pictures of your products.

 

  1. Being a Member of the TMIN Community

At TMIN, everyone is expected to treat fellow members of the TMIN community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

 

  1. Creating and Uploading Content

As a member of TMIN, you have the power to create and upload a variety of content, like listings, Messages, text, photos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or discriminatory in kind;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

 

  1. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use TMIN user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to TMIN users with whom you interact. Your privacy policy must be compatible with this policy and TMIN’s Terms of Use.

In particular, when you sell using our Services (subject to this Policy) you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information for example, buyer name, email address, and shipping address. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for TMIN-related communications or for TMIN-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable TMIN policies and laws, you may not add any TMIN member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If TMIN and you are found to be joint data controllers of personal information, and if TMIN is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify TMIN for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

 

  1. Communication Standards

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

3. Feedback, Disputes and Your Success

  1. Reviews

Reviews are a great way for you to build a reputation on TMIN. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Contain discriminatory remarks;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Contain threats or extortion;
  7. Be about things outside the seller’s control, such as a shipping carrier, TMIN or a third party;
  8. Falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Reviews system.

 

  1. TMIN’s Case System

The Case system is how order disputes are resolved at TMIN. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on TMIN. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. However, sometimes a case may be necessary, and TMIN will work with you and the buyer to resolve it as quickly as possible.

Buyers may file a case for a non-delivery or a not-as-described item (for more information on how we define these terms, click here). You must respond to any open cases within three working days or the time frame noted by TMIN in the case. TMIN may request your assistance in resolving a case opened against your shop. TMIN reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using TMIN’s case system, you understand that TMIN may use your personal information for the purpose of resolving disputes with other members. For more information on cases and when an order might qualify for a case, please see this Help article. If TMIN determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

 

  1. Your Seller Account and TMIN’s Terms

In order to keep TMIN safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, TMIN may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including this Policy and our TMIN Payments Policy. When appropriate and permitted by law, TMIN will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more about how TMIN search works, and what factors impact search ranking, and how you can help optimize your listings and shop hereand in The Ultimate Guide to TMIN Search.

In addition, we may limit the visibility of listings or ads in the interest of keeping TMIN safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the TMIN Services. While these listings or ads may have limited visibility, they are still discoverable in search.

If TMIN has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts TMIN determines is related to your account) and your access to the Services. Generally, TMIN will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.